At Purecraft Leather, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes things may not be exactly what you expected, which is why we’ve made our Return and Refund Policy simple, clear, and hassle-free. Whether it’s a leather jacket, wallet, bag, or any of our premium leather products, our goal is to ensure you have a smooth experience when returning or exchanging your item.
1. Eligibility for Returns
If you are not completely satisfied with your leather product, you may return it within 30 days of receiving your order, provided that:
The item is in its original, unused condition with tags still attached.
The product has not been customized (e.g., personalized engravings or modifications).
The item is returned in its original packaging.
2. How to Initiate a Return
To start the return process, simply follow these steps:
Contact Us: Reach out to our customer service team at support@leatherstore.com with your order number and the reason for your return. We’ll guide you through the next steps.
Prepare Your Package: Repack the item in its original packaging, ensuring that all components (tags, accessories, etc.) are included.
Ship the Item: We’ll provide you with a return shipping label if applicable. Please use this label to ship the item back to us. If a return label is not provided, you can send the product via a reliable shipping service of your choice.
Note: We recommend using a trackable shipping method to ensure that your return reaches us safely.Purecraft Leather is not responsible for lost or damaged returns during transit.
3. Refund Process
We will notify you via email once we receive and inspect your returned leather product. We will process your refund within 5-7 business days if the item meets the return conditions. Refunds are credited back to your original payment method.
Credit Card/PayPal: Refunds typically appear on your statement within 5-10 business days, depending on your bank or payment provider.
Store Credit: If you prefer, we can issue store credit, which can be used toward future purchases.
Please note that shipping fees are non-refundable unless the return is due to a defect or an error on our part (e.g., an incorrect item shipped).
4. Exchanges
We want you to have the perfect leather product! If you would like to exchange an item for a different size, color, or style:
Contact us at purecraftleather.help@gmail.com to check availability.
We will reserve the new item for you and provide instructions on how to return the original.
Once we receive the returned item, we will ship the replacement at no additional shipping cost.
If the item you want is no longer available, we will offer you the option of a refund or store credit.
5. Damaged or Defective Products
We take great pride in the quality of our leather products, but if you receive an item that is damaged or defective:
Please notify us within 7 days of receiving your order by emailing support@leatherstore.com with photos and a description of the defect.
We will work quickly to either replace the item or provide a full refund, including any shipping costs you incurred.
6. Non-Returnable Items
Certain items are non-returnable, including:
Custom or personalized leather products (e.g., items with engravings or special modifications).
Final sale items, which will be clearly marked on the product page.
7. Late or Missing Refunds
If you haven’t received a refund yet, here’s what to do:
Check your bank account: Sometimes refunds take several business days to process.
Contact your credit card provider: It may take additional time before your refund is officially posted.
Contact your bank: There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at purecraftleather.help@gmail.com, and we’ll be happy to assist you.
8. Contact Us
Your satisfaction is our top priority, and we’re here to help if you have any questions or concerns about our Return and Refund Policy. Don’t hesitate to reach out:
Email: purecraftleather.help@gmail.com
Phone: +358 041 729 7826
We value your trust and strive to make every shopping experience with us enjoyable and risk-free. Thank you for choosing Purecraft Leather for your leather product needs!
