At Pure Craft Leather, we strive to ensure a smooth and transparent shopping experience. This section of the Pure Craft Leather Buying Guide outlines our refund and returns policy in detail.
Our return policy lasts 30 days. If 30 days have passed since your purchase, we regret that we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be:
Unused
In the same condition that you received it
Packaged in its original packaging
Please note, several types of goods are exempt from being returned. These non-returnable items include:
Perishable goods such as food, flowers, newspapers, or magazines
Intimate or sanitary products
Hazardous materials
Flammable liquids or gases
For a complete understanding of our return eligibility, explore the full Pure Craft Leather Buying Guide.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
As detailed in the Pure Craft Leather Buying Guide, once your return is received and inspected, you will receive an email notification confirming that we have received your returned item.
We will then inform you of the approval or rejection of your refund based on the item’s condition and eligibility.
If your refund is approved, it will be processed, and a credit will be automatically applied to your credit card or original method of payment within a few business days.
For more on our refund process, return eligibility, and timelines, please explore the complete Pure Craft Leather Buying Guide.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
As part of the Pure Craft Leather Buying Guide, we’ve outlined how gift returns are handled to ensure clarity and ease for our customers.
If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit equal to the value of your returned item. Once the return is received and approved, a gift certificate will be mailed to you.
However, if the item wasn’t marked as a gift during purchase, or if the gift giver had the order shipped to themselves and then gave it to you later, we will issue a refund to the gift giver. In this case, the gift giver will be notified about the return.
For more details on how we handle gifts, refunds, and returns, visit the full Pure Craft Leather Buying Guide.
Shipping returns
As outlined in the Pure Craft Leather Buying Guide, if you need to return your product, please mail it to: {physical address}.
Please note the following important details about our return shipping process:
You are responsible for paying your own shipping costs when returning an item.
Shipping costs are non-refundable. If your refund is approved, the cost of return shipping will be deducted from your refund amount.
Depending on your location, the delivery time for exchanged products may vary.
For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items without tracking.
